Refund Policy

This policy describes how billing, cancellations, and refunds work. It forms part of our Terms of Service.

1. Subscriptions

The Monthly plan is a recurring subscription. You can cancel it at any time from your portal; when you cancel, your access continues until the end of the period you have already paid for and then stops. We do not automatically refund the unused part of a period.

2. One-time purchases

The 3-Month, 6-Month, and 1-Year passes and the Lifetime purchase are one-time payments — they do not auto-renew. They are delivered immediately, and because access is granted as soon as the license is issued, these are generally non-refundable once the license has been issued and used.

3. Refunds

If we issue a full refund, the associated license is revoked and access ends. A partial refund — for example a goodwill credit — keeps your access active and is flagged for our team to review. Disputed charges are handled under Chargebacks below.

If AimShark does not work on your system and we cannot resolve it with you, contact support. We look at those cases individually. Nothing in this policy limits any refund rights you have under the consumer law that applies where you live.

4. Failed payments

If a renewal payment fails, your access is paused rather than deleted. Update your payment method to restore access — your account, license history, and settings are not lost.

5. Chargebacks

Please contact support before opening a dispute; most billing problems are quicker to fix directly. Disputing a legitimate charge may result in suspension of the associated license and of the account it belongs to.

6. Contact

For billing questions, refunds, or cancellations, contact support@aimsharkai.com and include the email address on your account.